FAQ

Frequently Asked Questions

What products do you offer?

We offer pet urns, keepsake urns, memorial keepsakes, memorial jewelry, sympathy gifts, photo keepsakes, garden memorials, and personalized remembrance items.

Do you offer personalized memorial products?

Yes. Select items can be customized with your pet’s name, dates, photo, or a short message. Personalization options will be shown on the product page when available.

How do I choose the right urn size?

Urn sizing usually depends on your pet’s weight. As a general guide, one cubic inch of space is needed per pound of body weight. Each product page should include sizing details to help you choose the right fit.

Are your products suitable as sympathy gifts?

Yes. Many of our keepsakes and memorial gifts are thoughtful choices for friends or family members who have lost a beloved pet.

How long does shipping take?

Shipping times vary by product and destination. Personalized items may take longer to process. Estimated shipping times are listed on each product page.

Do you ship internationally?

You can adjust this depending on your store policy. A safe version is:
We currently ship to select locations. Available shipping destinations will be shown at checkout.

Can I return or exchange a memorial item?

Because many memorial items are personal in nature, personalized products are typically final sale. For non-personalized items, returns may be accepted within your return window if the item is unused and in original condition.

What if my item arrives damaged?

If your order arrives damaged, please contact us as soon as possible with your order number and photos of the item and packaging. We will work with you to make it right.

How can I contact Sterling Paw?

You can reach us through our Contact Us page or by email. We aim to respond as quickly as possible.